Privacy Policy
Your privacy matters to us. This policy explains what information we collect when you visit elyintimates.ae or place an order, and how we use and protect it.
Information we collect
- Order details: your name, delivery address, phone number, email address and the items you purchase.
- Account details: if you create an account, your login details and order history.
- Messages: information you share with us through our contact or feedback forms.
- Newsletter: your email address, if you choose to subscribe.
- Website usage: basic technical data such as browser type and pages visited, collected through cookies and analytics tools.
How we use your information
- To process, deliver and support your orders.
- To respond to your questions and messages.
- To send newsletters and offers, only if you have subscribed.
- To improve our website, products and service.
- To prevent fraud and keep our website secure.
Payments
Payments are processed by secure third-party payment providers. We do not store your full card details on our website.
Sharing your information
We never sell your personal information. We share it only with trusted partners who help us run our store — such as payment providers, delivery companies and website hosting — and only as needed to provide our service, or when required by law.
Discreet by design
We treat every order with discretion. Your purchase details are used only to fulfil your order and are never shared for marketing by third parties.
Cookies
We use cookies to keep your shopping bag working, remember your preferences and understand how our website is used. You can control cookies through your browser settings.
Your choices
You can unsubscribe from our emails at any time, and you may ask us to access, correct or delete your personal information by contacting us.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.